Signing in

Some pages on waterside.work sit behind a sign-in screen. If you’ve landed here from it, this page explains why it’s there and how to get past it.

Why there’s a login

Those pages hold things meant only for the people they concern: how a system is run, notes for a particular client’s project, details that would be unhelpful in the wrong hands. Rather than rely on an address nobody’s supposed to know, every private page asks who you are first.

One sign-in covers all of them. Once you’re in, you can move between private pages on waterside.work without being asked again.

What you’ll need

• Your username and password. You’ll have been given these directly. Usernames are lower-case.
• A second step — a passkey on your phone or computer, or a six-digit code from an authenticator app.

The second step is there because a password on its own can be guessed or leaked. With it, a stolen password isn’t enough to get in.

The first time you sign in, you’ll be asked to set that second step up. To confirm it’s really you, a one-time code is emailed to you from waterside.work login. If it hasn’t arrived after a few minutes, check your spam folder.

Staying signed in

Tick Remember me on a computer or phone that only you use, and you’ll stay signed in on that device for a month.

On a shared or borrowed computer, leave it unticked. You’ll be signed out after a couple of hours of inactivity, or at the end of the day.

If something goes wrong

• Forgotten your password? There’s no reset link, on purpose — it would be one more way in for someone else. Email support and a new one will be set up for you.
• “Too many attempts”? After five failed tries, sign-in pauses for ten minutes. Wait, then try again.
• Lost or replaced your phone? Email support, and your old second step will be removed so you can set up a new one.

Getting help

Email support@waterside.work with your username and what you were trying to do. Never send your password — nobody will ever ask for it.